1. No Refund Policy

Once payment is received — whether in full or partial — for the purchase of an electric scooter, no refund will be issued under any circumstances. This applies to payments made directly by the customer or through third-party financing.

2. Pre-Purchase Assurance

Before making any payment:

• Customers are encouraged to view and test drive the specific scooter they intend to purchase.
• Our team ensures the scooter is presented in working condition and is available for inspection and trial.
• The customer has the full right to evaluate and clarify all features prior to confirming the purchase.

3. Manufacturing Defects

If a scooter is found to have a genuine manufacturing defect or damage:

• Our technical team will inspect the issue.
• Upon verification, defective parts will be replaced at no additional cost to the buyer.
• No refund will be made in place of part replacement.

4. Payment Terms

• SSECO MOTORS does not accept booking advances for EV scooter purchases.
• Scooters are sold only upon full payment either by the customer or through an approved financer on behalf of the customer.
• Any amount paid — whether partial or full — will be treated as final and non-refundable.

5. Voluntary Purchase Clause

SSECO MOTORS (OPC) PRIVATE LIMITED does not compel or force any buyer to proceed with a purchase. Payment made towards a scooter implies voluntary agreement by the purchaser to the terms of sale and this refund policy.